Kungiyar Lufthansa ta yi canje-canje ga tawagar gudanarwar ta, tare da nada Heike Birlenbach a matsayin sabon Babban Jami'in Kasuwanci (CCO) na Layin Jirgin Sama na Swiss International (SWISS). Tamur Goudarzi Pour, tsohon CCO na SWISS, yanzu zai kula da Kwarewar Abokin Ciniki a cikin Kungiyar Lufthansa. Bugu da ƙari, Pour zai jagoranci sabuwar ƙungiyar ɗawainiya da aka mayar da hankali kan haɓaka kwanciyar hankali na aiki, aiki akan lokaci, sabis na abokin ciniki, sadarwar abokin ciniki, da hanyoyin kaya nan da 2024.
Heike Birlenbach zai fara aiki a matsayin Babban Jami'in Kasuwanci (CCO) a SWISS a ranar 1 ga Janairu, 2024.
Ita ce wacce ta sanar da tsarin tantance fuska a Lufthansa da ke Berlin a watan Mayun bana
Tun 2021, ta kasance mai kula da Kwarewar Abokin Ciniki don kamfanonin jiragen sama na rukunin. Kafin haka, ta rike mukamin CCO a kamfanin jiragen sama na Lufthansa, inda take da alhakin tallace-tallace biyu a cikin kamfanonin jiragen sama. Heike Birlenbach ya shiga Lufthansa a cikin 1990 kuma tun daga lokacin yana gudanar da ayyukan gudanarwa daban-daban da suka shafi tallace-tallace da haɓaka samfura a London, Amsterdam, Milan, Munich, da Frankfurt. Ta sami digiri na biyu a fannin Gudanarwa a Jami'ar McGill da ke Montreal, Kanada.
Tamur Goudarzi Pour zai ɗauki nauyin jagorancin sashin Ƙwarewar Abokin Ciniki na Rukunin Lufthansa daga 1 ga Janairu, 2024. Zai kuma ɗauki nauyin ƙungiyar ma'aikata mai fa'ida don haɓaka gamsuwar abokin ciniki a cikin shekara mai zuwa. Yankunan kwanciyar hankali na aiki da hulɗar abokan ciniki za su sami kulawa ta musamman, tare da manufar ƙarfafa ayyuka daban-daban da aiwatar da matakan inganta kyauta da ayyuka. A baya yana aiki a matsayin CCO na SWISS tun daga 2019, Tamur Goudarzi Pour yana kawo gogewa mai yawa, kasancewar yana da alhakin tallace-tallace a yankin Amurka da yankin Gabas ta Tsakiya & Afirka a baya. Ya shiga kungiyar Lufthansa a shekara ta 2000 kuma yana da digiri na biyu a fannin Falsafa a huldar kasa da kasa daga Jami'ar Cambridge.
Christina Foerster, Memba na Kwamitin Gudanarwa na Rukunin Lufthansa, ya ce: “Ina so in gode wa Heike Birlenbach saboda ha]in gwiwar da ta ba ta. A cikin lokutan ƙalubale, ta taka muhimmiyar rawa wajen tsara haɓaka samfura da kuma bayarwa ga baƙi. Ina fatan yin aiki tare da Tamur Goudarzi Pour a nan gaba. Tare da babban gwaninta da gogewar shekaru masu yawa a wuraren kasuwanci da kuma zurfin saninsa game da bukatun abokan cinikinmu, zai yanke shawarar ciyar da samfura, inganci, da ƙima na kamfanin Lufthansa Group Airlines. "
Dieter Vranckx, Shugaba na SWISS, ya ce: “Ina so in gode wa Tamur Goudarzi Pour saboda jajircewarsa ga SWISS. Bayan shekaru masu wahala na Covid, ya taka muhimmiyar rawa a cikin saurin murmurewa na SWISS daga rikicin da kuma fitowar ta a matsayin daya daga cikin kamfanonin jiragen sama mafi riba a Turai. Na yi farin cikin maraba da Heike Birlenbach, ƙwararren ƙwararriyar ƙwararrun jirgin sama, a cikin jirgin a SWISS. Tare da ƙwararrun ƙwararrunta, musamman a wuraren kasuwanci, ta fi dacewa da ƙungiyarmu, da kanmu da kuma ta sana'a. "
