Taron Ƙungiyar Manajan Otal na Turai a St. Moritz ya tafi kore

Ƙungiyar Manajan Otal ta Turai ta ba da cikakkiyar shaida na ƙarfinta a Babban Taron da aka gudanar kwanan nan a St. Moritz, wanda shugabanta Johanna Fragano, Babban Manajan Otal ɗin Quirinale a Rome ya jagoranta. Kwamitin da Hans Wiedemann ya jagoranta ne ya shirya taron a otal guda biyu, fadar Badrutt da kuma otal din Kulm St. Moritz. Ya kasance "kore" kwanaki uku, lokacin da otal ɗin ke gudana gaba ɗaya akan madadin makamashi. Ya kasance nuni na yadda ɗorewa yawon shakatawa shine fifikon EHMA, ba kawai saboda mahimmancinsa ba har ma saboda yawan karuwar "abokan ciniki koren", abokan ciniki waɗanda suka fi son kamfanoni waɗanda ke mutunta muhalli.

Johanna Fragano, Shugaban EHMA kuma Babban Manajan Otal ɗin Quirinale da ke Rome ya ce: "Na yi farin ciki sosai da yadda membobinmu suka hallara a St. Moritz, wanda ya haifar da yanayi mai cike da kuzari. Sakamakon da muke samu wajen yada dabi'unmu - zaman lafiya tsakanin al'ummomi, kare muhalli, kare kwarewarmu - yana ba da mafi kyawun shaida na sha'awar membobinmu ga shirye-shiryenmu, har ma a cikin ƙasashen da ba su da wakilci, irin su. kamar Rasha. A gaskiya ina godiya ga duk wadanda suka amsa rokonmu.”

Wasanni, yanayi da dusar ƙanƙara sune jigogin taron. Yin amfani da damar yanayi na St. Moritz, wanda ya albarkaci taron da kyawawan sararin samaniya mai shuɗi da dusar ƙanƙara a ƙarƙashin hasken bazara, yawancin ayyukan da aka tsara sun faru a waje, tare da babban wasan wasan wuta a tsayin mita 3000. Al fresco Barka da Cocktail ga mahalarta sama da 400 ya fara da maraba daga shugaban kwamitin shiryawa, wakilin Swiss Hans Wiedemann, da kuma daga hukumomin birni da na yankin Grigioni. An sadaukar da yini gaba ɗaya don wasannin ƙungiyar masu ban sha'awa a cikin dusar ƙanƙara. Babban bikin maraice da aka yi a fadar Badrutt's Palace wanda ya kammala taron kuma shine bikin bayar da lambar yabo ta "Mai Gudanar da Otal na Shekara" ga Kurt Dohnal dan Austriya mai shekaru 51, Shugaba kuma Mataimakin Shugaban Kamfanin Kessler Collection Turai.

Ayyukan EHMA sun haɗa da sassa daban-daban, ƙirƙirar haɗin gwiwa da haɓaka dangantakar ƙasa da ƙasa. A watan Nuwamban da ya gabata ne aka gudanar da rangadin binciken zuwa kasar Sin, wanda aka shirya sakamakon tuntubar da aka yi da ECHMEC (Europe China Hotel Management Experts Council, www.echmec.org), wata kungiya mai zaman kanta da ke Brussels, wadda ke ba da kanta a matsayin wata hanyar da ta hada Turai. da China don masana'antar otal. Har ila yau EHMA tana tallafawa IIPT, Cibiyar Zaman Lafiya ta Duniya ta hanyar Yawon shakatawa.

Babban taron karo na 35 shi ma wata dama ce ta gai da sabbin mambobi 39. Jimlar adadin membobin shine 450, tare da kyakkyawan haɗin otal masu zaman kansu da otal-otal na manyan sarƙoƙi na duniya. An ƙaddamar da haɗin gwiwa zuwa sababbin ƙasashe da ba a da, kamar Rasha da Finland. Kungiyar na shirin samun karin yaduwa a Turai, inda a halin yanzu tana da kasafi a kasashe 28.

Horowa a matakin gudanarwa wani muhimmin abu ne kuma ƙungiyar tana haɗin gwiwa a wannan fannin tare da manyan otal-otal na duniya da makarantun abinci, irin su École Hôtelière da ke Lausanne da Jami'ar Cornell a Amurka, waɗanda suka shirya zurfafan bayanai yayin babban taron. . Yawancin masu magana mai mahimmanci sun shiga cikin tarurrukan karawa juna sani, suna magance batutuwa masu ban sha'awa da yawa: tattalin arziki, kula da otal, tallace-tallace, fasaha, da kwatanta sarƙoƙin otal da otal masu zaman kansu a ƙarƙashin yanayin duniya.

Batutuwan da aka tattauna a lokacin Ranar Jami'ar da Chris Norton, Daraktan Kasuwanci & Sadarwa na École Hôtelière a Lausanne ya shirya, ya shafi buƙatar sarƙoƙi da otal masu zaman kansu don ƙarawa ko ƙirƙira ƙima, tare da tarurrukan bita guda uku: na farko shine kan e-marketing. tare da taken "Isar da abokin ciniki" (wanda Farfesa Hilary Murphy ke jagoranta), na biyu akan dabarun IT, "Kirkirar dabarun tushen fasahar bayanai ga baƙo na gaba" (wanda Farfesa Ian Millar ya jagoranta), yayin da taron bita na uku ya kasance. a kan "Dabarun da aka yi amfani da su - Kayan aikin gaske don kalubale na ainihi (wanda Farfesa Demian Hodari, Hilary Murphy da Ian Millar suka jagoranci).

Yanayin tattalin arzikin duniya tabbas batu ne mai zafi sosai kuma halin da ake ciki a yanzu ya bayyana ta bakin kwararre na gaskiya, Dokta Sandro Merino, Shugaban Gudanar da Dukiya ta UBS, yayin da rahoton tattalin arzikin duniya na 2008 game da hadarin duniya da kuma dacewa ga duniya. Janice L. Schnabel, Marsh Inc. Amurka, & Martin Pfiffner, Kessler & Co, Zurich sun yi nazarin masana'antar baƙi. Dukanmu muna so mu san irin abubuwan da ke faruwa a duniya a nan gaba. Nick van Marken, Abokin Hulɗa na Deloitte Touche, yayi ƙoƙarin bada wasu amsoshi.

Gudun otal shine burodin yau da kullun na manajan otal, kuma Martin Wiederkehr, Manajan Rukuni, TransGourmet Schweiz AG, ya kwatanta fa'idodin aiki tare da mai kaya guda ɗaya.

Dangane da tallace-tallace, gudummawar da Jürg Schmid, Babban Jami'in Yawon shakatawa na Switzerland ya bayar, ya yi nasara sosai. Ya ba da bayyani mai haske game da dabarun da wannan ƙungiyar talla ta bi don ƙirƙirar alama, da matsayi da haɓaka yawon shakatawa a Switzerland ta fuskar sauye-sauyen buƙatun abokan ciniki. Ginawa da sarrafa amincin mutum, babban kayan aiki na gina hoton otal da amincin abokin ciniki, shine batun da Christof Küng, EurEta, Küng Identità yayi magana akai. Ga mahalarta taron, abokan ciniki galibi sun ƙunshi "matafiya na alatu", waɗanda Margaret M. Ceres ta tattauna al'adarsu yayin da take gabatar da sakamakon binciken da American Express ta yi kan masu riƙe katin Platinum da Centurion.

Wani batu da ke kusa da zuciyar gudanar da otal shine fasaha, fannin da ke cikin sauri da ci gaba. "Katunan akan tebur - tsaro a biyan kuɗin katin kiredit" shine batun da Niklaus Santschi, Shugaban Kasuwanci & Tallace-tallace, Telekurs Multipay AG yayi la'akari, yayin da Leo Brand, Shugaba na Swisscom Hospitality Services ya yi magana game da gudanar da hanyoyin sadarwar otal da makomar. fasahar bayanai a cikin masana'antar baƙi. Abubuwan tsammanin abokan ciniki suna karuwa kowace rana kuma Tim Jefferson, Manajan Darakta na Sarkar Dan Adam, ya bayyana yadda za a inganta sabis na abokin ciniki a cikin sashin masauki.

Kwamitin wakilai na kwararru, wanda Ruud Reuland, Babban Darakta na École Hôtelière a Lausanne ya jagoranta, ya tattauna matsalolin da dama da dama da ke fuskantar sarkar otal da otal masu zaman kansu. Kwamitin ya ƙunshi: Innegrit Volkhardt, Mai Gudanarwa, Bayerischer Hof, Munich, Michael Gray, Janar Manaja, Hyatt International Hotel The Churchill, London Reto Wittwer, Shugaba & Shugaba, Kempinski Hotels & Resorts Emanuel Berger, Babban Wakilin Hukumar Victoria Jungfrau Tarin Vic Jacob, Babban Manajan, Gidan Suvretta St. Moritz.

EHMA (Ƙungiyar Manajojin otal na Turai) ƙungiya ce mai zaman kanta wacce ta ƙunshi daraktocin manyan otal-otal 4 da 5 masu daraja da kuma sadaukar da kai don kiyaye ruhin abokantaka da ƙa'idodin ɗabi'a a cikin kasuwancin otal. EHMA tana da tarihin da ya wuce shekaru talatin da hudu, wanda kungiyar ta samu ci gaba sosai. Tabbas, da farko ya ƙunshi manajojin otal kaɗan ne kawai, yayin da a yau yana da mambobi 450 a cikin ƙasashe 28. Dangane da lambobi kungiyar tana wakiltar otal-otal 360, dakuna dubu 92, ma’aikata dubu 72 da kuma kudaden da ake samu a shekara na kusan Euro biliyan 6. Dangane da inganci, EHMA ita ce farkon ƙungiyar abokai tare da sha'awar aikinsu, waɗanda suka himmatu wajen kiyaye babban matakin ƙwararrun mutum da martabar cibiyoyin da suke wakilta. Manufar EHMA ita ce ƙirƙirar hanyar sadarwa, da'irar ra'ayoyi, ilimi, gogewa, matsaloli da sakamako don ƙara ƙwarewa a fannin. Wakilin ƙasar Italiya kuma shugaban na yanzu shine Johanna Fragano, babban manajan Otal ɗin Quirinale a Rome.