Skyteam ba kamfanin haɗin jirgin sama bane wanda baya aiki? Regina a cibiyar kira ta KLM a Manila ita ce eTN Hero!

Tunisair,  Klm, Delta Airlines da wani abu na kowa Su mambobi ne na kamfanin jirgin sama 19 Skyteam kawance. Allungiyar ƙawancen na yin kusan jiragen sama na 14,500 kowace rana zuwa wurare 1,150 a cikin ƙasashe 175. "Ko kuna tashi ne don kasuwanci ko jin daɗi, za mu sa tafiyarku ta zama mai sauƙi kuma mai daɗi." shine bayani akan Yanar gizo Skyteam.

Wata 'yar Amurka Liana Cemenski ta sami kwarewa daban. Idan ba don Regina da ke aiki a cibiyar kira ta KLM Royal Dutch Airlines a Philippines ba, wannan gogaggen zai iya zama mafi mawuyacin mafarki ga wannan mazaunin Minneapolis.

Saboda haka eTurboNews bayyana Regina a matsayin sabon eTN Hero. KLM shine mafi tsufa jirgin sama na fasinja a duniya, banda Regina, kamfanin jirgin Durch bai nuna komai ba sai kawai shiru da rashin girmamawa da kuma halin "bamu damu ba" koda kuwa eTN tayi ƙoƙarin samun amsa bayan faruwar lamarin. Regina ta mallaki wannan matsalar kuma ta nuna ta damu, yayin da abokiyar aikinta a Moscow ta ba da amsar "bar ni kawai" ga wannan abokin cinikin KLM. Wannan na iya zama batun horon ma'aikata da ƙwarewar al'adu da ci gaba mai gudana na yadda babban aiki zai iya kasawa.

Mafi girman kawancen jiragen sama a duniya sune star Alliance, Worldaya Duniya, da kuma Skyteam. Shari'ar Liana tare da kamfanonin jiragen sama uku na Skyteam babban misali ne na yau da kullun don nuna rauni na mafi mahimmancin abin da haɗin gwiwa ya kamata ya daidaita - kyakkyawar ƙwarewa ga fasinjojin su.

eTN ta sami martani daga:

AEROFLOT:

“Wannan mawuyacin yanayi ne saboda fasinjan yana rike da tikiti biyu daban kuma ba shi da cikakkiyar takardar izinin shiga kasar da ta yi niyyar haduwa. Da zarar wakilin rajistar ya kara ƙarin bayanan da ake buƙata a tikitin, fasinjan zai iya tafiya. Wannan ya ce, mun san cewa koyaushe za mu iya haɓaka kuma za mu ci gaba da haɓaka haɗin kanmu tare da kamfanonin jiragen sama don ɗaukar fasinjojin fasinjoji daban-daban.. "

JIRGIN DELTA:

Delta tana da kawance da kamfanonin jiragen sama da yawa a duniya, gami da Aeromexico, Air France-KLM, Alitalia, China Eastern, GOL, Korean Air, Virgin Atlantic, Virgin Australia, da WestJet. Waɗannan kewayon ne daga layi, zuwa lambar sadarwa zuwa haɗin gwiwa gami da daidaito.

• Arin haɗin gwiwa, ƙwarewar ƙwarewar abokin ciniki.
• Duk fannoni na alawus ɗin tafiya daga yin rajista zuwa da'awar kaya suna buƙatar haɓaka kuma daidaita tsakanin Delta da abokan haɗin gwiwa.
• Delta ta mai da hankali kan isar da mafi kyawun ƙwarewar abokin ciniki na duniya, tare da ƙirƙirar daidaito lokacin da abokan cinikin Delta suka haɗa ko suka tashi tare da abokan haɗin jirginmu.
• Don warware waɗannan raɗaɗin raunin abokin ciniki yayin tafiya tsakanin Delta da abokan haɗin gwiwarta, ƙungiyoyin suna duba duk ɓangarorin ribbon tafiya daga aminci, zuwa kujeru, shiga, kwarewar filin jirgin sama, da murmurewa, don rufe waɗancan gibin ko "raƙuman" fasaha, manufofi da aiwatarwa.
• Tabbatar da kwarewar abokin ciniki wanda ba kyauta daga fasaha, tsari ko tsarin siyasa, yayin tafiya tare da abokan Delta, yana buƙatar mai da hankali ba kawai daga ƙungiyoyin Delta ba har ma da shugabannin kamfanonin jiragen sama na abokan haɗin gwiwa.

Klm ya kasa magana. Imel da yawa da kiran waya zuwa alaƙar kafofin watsa labarai na KLM a Amsterdam ba su dace da su ba. Bayan tuntuɓar Finn Partners, kamfanin KLM na PR a New York, wani ɗan gajeren email ya zo yana mai cewa: "KLM ba zai iya ba da sharhi ba."

Me ya faru? 

Liana Cemenski ‘yar shekara 26 mazauniya a Minneapolis, Minnesota kuma‘ yar asalin koren Amurka dauke da fasfo din Rasha. Bayan shekaru da yawa a Amurka, sai ta ziyarci iyalinta a Rasha kuma ta ba da tikitin lada da aka bayar kan mamban Skyteam Delta Airlines kuma Delta ta yi aiki daga Minneapolis zuwa Amsterdam sannan ta dawo kan memban Skyteam KLM An saya tikiti na biyu daga Amsterdam zuwa Moscow ta hanyar KLM zuwa dauke ta daga Amsterdam zuwa Moscow. Jirgin dawowar tikitinta ya nuna lambar jirgin KLM daga MOW zuwa AMS, amma mamban Skyteam Aeroflot ne ya yi tafiyar jirgin.

Kafin Liana ta bar Amurka ita da mijinta sun kira Delta Airlines da KLM da kansu don tabbatar da cewa bizar zuwa Netherlands ba ta zama dole ba tunda kawai tana sauya jirage ne a filin jirgin saman Schiphol da ke Amsterdam. Delta wanda shi ma yake wakiltar KLM a Amurka ya ba da tabbacin sau biyu babu buƙatar biza.

Wannan ita ce tafiya ta farko da Liana ta yi tun daga shekarar 2011, don haka ta yi farin cikin komawa garin da aka haife ta a tsaunukan Caucasus. Bayan dawowarta, tana da hanyar sadarwa zuwa Moscow, Amsterdam, da Minneapolis. Lokacin da ta isa Filin jirgin saman Moscow Sheremetyev sa’o’i 3 kafin jirgin ta na KLM zuwa Amsterdam ta gano cewa a zahiri jirgin Skyteam Member Aeroflot ne ke sarrafa ta. Jirgin ya yi aiki ne da kamfanin Aeroflot a karkashin yarjejeniyar KLM Codeshare da ke nuna lambar jirgin KLM. An bayar da tikitinta a kan jarin tikitin KLM.

A lokacin da yake kokarin duba a Aeroflot, Olga, mai kula da Aeroflot da ke bakin aiki ya umarci Liana da ta fita daga wurin rajistar, saboda ba za a yarda da ita ta shiga jirgin ba saboda ba ta da bizar ta Schengen.

Liana ta nuna mata hada bayanan tikiti zuwa Minneapolis tare da KLM, amma Olga ta amsa. Ba zan yarda da ku ba - lokaci. Conclusionarshenta: “Me ya sa ba ku tashi a kan KLM ba idan kuna haɗin kan wannan kamfanin jirgin?”

Liana ta kira kawarta Dmytro da ke aiki a wannan littafin a Hawaii. Tare da Leana a kan kira mai hanyoyi uku, Dmytro ya kira KLM a Amurka kiran Delta Airlines, wanda ke wakiltar KLM ne ya amsa kiran. Wakilin na Delta ya bukaci mai neman bayanai kuma ya yi ikirarin cewa kwamfutarsa ​​ba za ta iya samun rikodin tare da sunayen fasinjoji, kwanan wata da lambobin jirgin ba. Ya kuma ce, Delta za ta kore shi idan ya ja wani wuri ba tare da lambar tabbatarwa ba. Liana ta kasance cikin fargaba a wannan lokacin kuma ta aika da hoton tikitinta zuwa Dmytro a Honolulu. Bayan an samar da mai rikodin daga karshe Dmytro ya nemi a sanya jawabin SSR a cikin PNR, don haka Aeroflot zai ga an yi wa fasinjan rajista a jirgin haɗi kuma ba ya buƙatar biza Turai.

Wakilin Delta Airlines ya yi iƙirarin cewa ba shi da damar shiga tsarin komputa na KLM. Lokacin da aka tunkareshi, cewa an buga lambar da aka kira a karkashin KLM, wakilin Delta ya ce, yana wakiltar KLM. A ƙarshe wakilin Delta ba da son rai ya yarda ya kira “ainihin” wakilin KLM a cikin Holland kuma zai kasance ga wannan wakilin don ƙara bayani. Anyi haka minti 20 daga baya.

Liana ta dawo layin don dubawa sannan Olga daga Aeroflot ba tare da duban faifan ba ya ce irin wannan maganar ba ta da wani banbanci.
Dmytro yanzu ana kiransa KLM a Amsterdam kai tsaye. Wakilin KLM ya ga bayanin kuma ya yi ƙoƙarin kiran Olga a Moscow kai tsaye. Filin jirgin sama a Moscow ya ƙi haɗa wakilin KLM zuwa yankin rajistar Aeroflot. Wakilin KLM ya nemi Liana ta miƙa wayarta ga Olga, amma har yanzu Olga ya ƙi magana da wakilin KLM.

KLM ya shawarci Liana da ta nemo ofishin KLM. KLM yana cikin tashar 3 kuma Liana ta ɗauki jakunanta ta gudu zuwa ɗayan tashar. Ta sami ofishin KLM da wakili da ke aiki a kantin KLM.

Lokacin da aka tunkari wakilin KLM ya gayawa Liana cewa ba hurinta bane ta taimaka tunda jirgin yana kan Aeroflot ne ba KLM ba. Lokacin da aka nuna cewa KLM ce ta bayar da tikitin kuma tana tafiya a kan lambar jirgin lamba na KLM, bai banbanta da ma'aikatan KLM a wannan tashar jirgin saman Moscow ba. Lokacin da Liana ta yi kokarin miƙa wayarta ga wakilin KLM ita ma ta ƙi yin magana da abokiyar aikinta na cibiyar kira.

Regina, wakilin cibiyar kiran KLM ya kasance yana jin kiran wannan gaba da gaba. Regina tana aiki ne don cibiyar kiran KLM a cikin Philippines. Ta nemi gafarar abokan aikinta amma ba ta rasa mai sanyin ta ba.

Bayan wasu mintuna 30, Regina ta sami nasarar hada tikitin lada akan Delta tare da tikitin KLM zuwa Moscow, don haka kwamfutar PNR yanzu ta nuna tikiti daya.
Ya yi aikin. Liana ta ruga da sauri zuwa tashar jirgin sama ta duba a cikin mintuna 45 kafin jirgin ya fara amma manajan kamfanin na Aeroflot Olga ya umurce ta da ta shiga wani layi kuma a biya mata karin akwatin da za a duba.

Kusan kamar mu'ujiza, Liana ita ce fasinja ta ƙarshe da aka ba izinin shiga jirgin Aeroflot kuma daga ƙarshe ya dawo gida zuwa Amurka.

Babban Na gode ya tafi Regina a cikin Philippines, wanda yanzu aka sanya shi sabon eTN Hero. Babban babban yatsa zuwa wakilin KLM a Moscow da Olga daga Aeroflot da SKYTEAM a matsayin ƙawancen da ya sanya tafiya a cikin hanyar sadarwar su mummunan ƙwarewa kuma kusan ba zai yiwu ba.

Karin labarai akan SKYTEAM.