An ci tarar jirgin Spirit Airlines da cin tara na farar hula saboda keta ka'idojin kariya na mabukaci.
Ma'aikatar Sufuri ta Amurka a ranar Alhamis ta ci tarar dila 375,000 na kamfanin Miramar saboda gazawa wajen bin ka'idojin da aka hana biyan diyya, tallan kudin tafiya, alhakin kaya da sauran bukatu na kariya ga mabukaci. Hukuncin farar hula rikodin irin wannan cin zarafi ne, in ji DOT a cikin wata sanarwa ta kafofin watsa labarai.
Ruhu ya ci karo da fasinjoji daga jirage masu yawa amma bai bayar da diyya ko rubutaccen sanarwa na haƙƙinsu na diyya kamar yadda ake buƙata ba. Har ila yau, ruhun ya kasa warware da'awar kaya a cikin madaidaicin lokaci, a wani lokaci yana ɗaukar watanni 14 don ba da diyya.
Bugu da kari, kamfanin jirgin ya karya dokokin DOT ta hanyar ba da diyya ga jinkirin kaya kawai don tafiya da jirgin da zai fita da kuma sayayya da aka yi sama da sa'o'i 24 bayan isowa. Ruhun kuma ya keta dokokin haƙƙin kaya don balaguron ƙasa ta hanyar ƙin karɓar alhakin bacewar kwamfutocin kwamfutar tafi-da-gidanka da wasu abubuwan da aka karɓa azaman jaka, in ji DOT.
Kamfanin jirgin ya karya dokokin DOT da ke buƙatar tallace-tallacen jirgin sama don bayyana cikakken farashi ta hanyar barin kuɗin da aka ɗora kan dillalai daga fasinja. Ruhun kuma ya keta dokokin DOT ta hanyar kasa riƙe kwafin korafe-korafen mabukaci da kuma rashin shigar da rahotannin da ake buƙata a kan lokaci, DOT ta ƙara da cewa.
Ruhu yana hidimar Filin Jirgin Sama na Tampa tare da kasa da kashi 5 na kasuwa.
"Sayar da farashin farashi akan $9 ya sanya mu shahara sosai kuma, ƴan shekarun da suka gabata lokacin da muka ɗauki wannan ƙirar, mun sami ɗan zafi yayin canjin," in ji kakakin Ruhu Misty Pinson a cikin imel. "Mun magance duk mahimman batutuwan da suka haifar da ƙalubalen ƙwarewar abokin ciniki 'yan shekarun da suka gabata, gami da haɓaka tsarin kwamfutar mu da amfani da sabon abokin haɗin gwiwa."
Sabis na abokin ciniki ya sha wahala a Ruhu don neman rage farashin, in ji Stuart Klaskin, manazarcin jirgin sama tare da Coral Gables na tushen Klaskin Kushner & Co.
"Ina tsammanin, na ɗan lokaci, Ruhu ya rasa ganin sauran abubuwan da ke cikin tafiye-tafiye a waje kawai farashin," in ji shi. "A gaskiya, ra'ayi na shine cewa suna daukar matakai don matsar da kamfanin jirgin sama zuwa wani alkibla inda kwarewar mabukaci ya fi dacewa daga yanayin tafiya, kuma ba kawai yanayin farashin ba."
Amma, suna don ƙarancin sabis yana sa Ruhu ya zama mai rauni ga sauran masu ɗaukar kaya masu rahusa don yin gogayya da su, in ji Klaskin. Masu jigilar kaya irin su JetBlue da Kudu maso Yamma suna fadada sawun su kuma, an ba su zaɓi don tashi tare da mai ɗaukar kaya wanda ke cajin kuɗi kaɗan amma yana ba da ƙwarewar abokin ciniki mafi kyau, masu amfani za su yi haka, in ji shi.
Klaskin ya ce "Babban kuskure tare da kamfanonin jiragen sama masu rahusa ya kasance koyaushe farashin yana cin nasara." "Akwai bangaren sabis kuma."
ABUBUWAN DA ZA KU GUDU DAGA WANNAN LABARI:
- “In fairness, my impression is that they are taking steps to move the airline in a direction where the consumer experience is more positive from a travel perspective, and not just a price perspective.
- Carriers such as JetBlue and Southwest are expanding their footprints and, given the choice to fly with a carrier that charges a little more money but provides a better customer experience, consumers will do so, he said.
- Spirit also violated DOT rules by failing to retain copies of consumer complaints and by failing to file required reports in a timely manner, the DOT added.
