Masana'antar ba da baƙi tana "fasahar fasaha"

Makon da ya gabata sama da masu fafutuka dubu biyar sun hallara na kwanaki 3 a Los Angeles don taron Fasahar Masana'antar Baƙi (HITEC), suna karɓar sabbin ilimin fasaha da nazarin samfuran da aka yi niyya na hasashen masana'antar otal na dala biliyan 18 na bana.

Manyan bayanai daga makon da ya gabata suna nuna tasirin amfani da wayar hannu na baƙo daga ɗayan manyan ƙungiyoyin baƙi na duniya, Accor. Taron 2013 da ya gabata ya ga Accor ya sanar da haɗin gwiwa tare da ƙungiyar fasahar baƙi Monscierge don ƙaddamar da Novotel Virtual Concierge.

A ƙarshen HITEC 2014, The Virtual Concierge yanzu ya ƙaddamar da shawarwarin cikin gida sama da 65k a duk faɗin duniya, ya tara tambarin kan layi sama da miliyan 1.6 daga baƙi aika Novotel Digital Postcards, kuma yana ci gaba da haɓaka hulɗar baƙi miliyan 5.8.

Mataki na biyu na aikin Concierge na Farko: Haɓaka balaguron baƙi a kowane mataki, daga tsarawa kafin yin ajiya, zuwa kiyaye ingantattun alaƙa ga baƙi bayan tafiyar, ta wayoyin hannu na baƙi da fasahar SMS. Novotel da Monscierge suna da burin canza tsarin ƙwarewar baƙo, don ba da sabis na baƙi kamar yadda na'urar dijital ta zamani za ta yi - ta duk wuraren da za a iya la'akari da su da suka shafi tafiye-tafiye na baƙi.

Wuraren Haɗin Tafiya na Baƙi huɗu na Virtual Concierge
1. Tsara - Haɗa ta hanyar wayar hannu don ba da shawarwari na gida na musamman da tayi na musamman; isar da baƙi na duniya waɗanda ba su san yaren wurin da za a yi amfani da aikace-aikacen harsuna da yawa ba.
2. Shigar Balaguro & Kafin Zuwa - Kasancewa ta hanyar saƙon SMS ta wayar hannu akan ranar isowa don buƙatun mintuna na ƙarshe, kwatance, taimako da bayanin tafiya. Tabbacin yin booking da haɗin kai kafin isowa ba tare da buƙatar ɗaukar ƙarin lokaci yayin aikin isowa ba.
3. Zama ˆ The Virtual Concierge yana zama tare da baƙo, a wurin ko a waje, yana ba da cikakkun bayanan otal, sabis, da bayanan balaguro.
4. Dubawa/Ƙarshen Tafiya ˆ Taimakon da aka bayar ta hanyar Virtual Concierge ga baƙi da suka tashi daga otal da yanki, da kuma kiyaye damar abubuwan da suka fi so na gida don duk wuraren Novotel, da ikon aika katunan dijital da saƙonni zuwa lambobin sadarwa.

Aikace-aikacen yana ci gaba da ba da sabis na tafiyar baƙi tare da samun damar zuwa bayanin balaguron Novotel da shawarwarin gida waɗanda ke wanzu a duk duniya don tsara balaguron gaba. Novotel kuma na iya aika tayi na musamman da gina amincin abokin ciniki ta hanyar haɗin kai.

"Abin da muke kallo tare da aiwatar da Novotel Virtual Concierge shine ƙirƙirar sabuwar hanya a cikin kasuwar baƙi dangane da ƙwarewar baƙi. Saboda ci gaban fasaha da tsammanin baƙo, wannan shine inda ake jagorantar baƙi, kuma Accor da Monscierge suna ci gaba don yin waɗannan canje-canje, ba kawai a cikin duk samfuran Accor ba, har ma a cikin kasuwar baƙi. " ˆ David Esseryk, Accor VP na Fasaha

Bayar da wannan aikace-aikacen wayar hannu a cikin harsuna 16 daban-daban, Novotel Virtual Concierge ya zama kayan aikin juyin juya hali don isa ga baƙi a duk duniya da kuma ba da sabis ba tare da ƙarin ma'aikata ba.

“Fasaha na SMS, aikace-aikacen hannu na yaruka da yawa, da shawarwarin gida suna samuwa don samun damar 24/7 ta hanyar Novotel Virtual Concierge app. Baƙi za su yi tsammanin wannan fasaha kawai, kuma ƙwarewar matafiyi ana bayyana shi ta hanyar fahimtarsu yayin da al'amuran tafiya ke bayyana. Tare da sabbin kididdigar da ke fitowa kullum game da tasirin wayoyin hannu, otal-otal ya kamata su san hankalin matafiyi da farko yana cikin tafin hannunsu." ˆ Marcus Robinson, Monscierge Shugaba.

A lokacin HITEC makon da ya gabata, an bayar da rahoton cewa ƙungiyar Robinson ta samar da kuma ba da aikace-aikacen wayar hannu talatin da huɗu ta hanyar iPods ga sarƙoƙi da ƙungiyoyin otal. Ci gaba da ayyukan wayar hannu don otal-otal, Monscierge ya kuma sanar da haɗin gwiwar hukuma tare da SDD Systems, mai haɓaka hanyoyin haɗin kai na Jazz Fusion.

A cikin sauran shekara, Accor da samfuran sa za su yi haɗin gwiwa tare da Monscierge don ƙarin zurfin shiri kan ingantaccen tasirin otal tare da matafiyi a kowane mataki na cikakken balaguron baƙo, daga shirya balaguron balaguro da sufuri kafin yin ajiya, zuwa raba dijital. hotuna na zamantakewa bayan tafiya.