Shugaban mutum-mutumi ya yi wa fasinja murmushi kuma ya gaishe su: “Sunana FRANny. Yaya zan iya taimaka ma ku?" FRANny kwararre ne a filin jirgin sama na Frankfurt, kuma yana iya amsa tambayoyi da yawa - gami da madaidaiciyar kofa, hanyar zuwa takamaiman gidan abinci, da yadda ake samun Wi-Fi kyauta.
Concierge na mutum-mutumi aikin haɗin gwiwa ne tsakanin Fraport AG, ma'aikacin filin jirgin sama na Frankfurt (FRA), da DB Sytel GmbH, mai ba da sabis na IT na Deutsche Bahn. Matafiya a manyan cibiyoyin sufuri, kamar filayen jirgin sama da tashoshin jirgin ƙasa, galibi suna buƙatar jagora. A cikin waɗannan al'amuran, mataimakan dijital da robots na iya tallafawa ma'aikatan ɗan adam ta hanyar gabatar da tambayoyin yau da kullun, don haka haɓaka sadaukarwar sabis na abokin ciniki. Gwajin makonni shida a filin jirgin sama na Frankfurt, babbar cibiyar zirga-zirgar jiragen sama a Jamus, zai taimaka kimanta FRANny dangane da aiki, yarda da abokin ciniki da fa'idarsa a cikin yanayin yau da kullun.
FRANny ya dogara ne akan fasaha na wucin gadi da mai amfani da murya na tushen girgije (VUI) wanda za'a iya tura shi ta nau'i-nau'i daban-daban - ciki har da a cikin chatbots, mataimakan murya da mutummutumi. Wannan tsarin sabis na abokin ciniki na dijital ƙungiyar kwararrun Deutsche Bahn IT ne suka haɓaka. Yin amfani da bayanan da aka zana daga tsarin bayanan filin jirgin sama, FRANny yana iya fahimta da amsa tambayoyin da suka shafi balaguro, wuraren filin jirgin sama da ƙari. Baya ga bayar da bayanan jirgin, FRAnny ya kware sosai a kan ƙananan magana kuma yana iya sadarwa cikin Jamusanci, Ingilishi da wasu harsuna bakwai.
Fraport da Deutsche Bahn sun kasance tare suna binciken yuwuwar fasaha ta wucin gadi, tsarin sabis na abokin ciniki na tushen murya tun daga 2017. Matukin jirgi na farko ya faru a filin jirgin sama na Frankfurt a cikin bazara 2018 ta amfani da magajin FRANny: gwajin filin na mako hudu ya yi nasara sosai. Bayan kusan hulɗar 4,400, kashi 75 na fasinjojin sun ƙididdige musanyansu da kyau. Dangane da ra'ayoyin da aka samu, an ƙara inganta ɓangaren bayanan ɗan adam (AI) da na'urar mai amfani da na'urar. Gwajin na baya-bayan nan yana nuna jajircewar kamfanonin biyu na ci gaba da yin kirkire-kirkire a cikin bayanan wucin gadi da na'ura mai kwakwalwa. Bugu da ƙari, yana sanya abubuwan ingantawa da aka aiwatar ta hanyar tafiyarsu a ƙarƙashin yanayi na ainihi.
A watan Yuni, za a gwada sabis na tushen AI a tashar jirgin ƙasa ta tsakiyar Berlin - wanda ke da matafiya da baƙi kusan 300,000 kowace rana. Wakilan sabis na abokin ciniki na ɗan adam a cibiyar bayanai na Deutsche Bahn za su sami tallafi mai wayo daga 'yar'uwar FRANny, SEMMI.
