Kasuwar Software na Cibiyar Tuntuɓar: Binciken Masana'antu na Duniya, Sashe, Manyan Maɓallai Maɓalli, Direbobi da Abubuwan Tafiya zuwa 2024

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Written by Editan Manajan eTN

Selbyville, Delaware, Amurka, Nuwamba 4 2020 (Wiredrelease) Global Market Insights, Inc -: The Interactive Voice Response (IVR) ya mamaye kasuwar cibiyar sadarwar software kuma yana da sama da 15% na rabon kasuwa a cikin 2017. Haɓakar ɗaukar hoto na wayowin komai da ruwan ta abokan ciniki sun maye gurbin na gargajiya na tushen muryar IVR tare da fasahar IVR na gani. Wannan dandamali mai canzawa yana ba abokan ciniki damar taɓa menus na allo kuma don samun amsoshin da ake buƙata maimakon jiran IVR na al'ada don karanta zaɓuɓɓukan da ba a so da abokan ciniki ke buƙata. Wannan software na IVR na gani yana ɗaukar kusan kashi 75% na kiran sabis na abokin ciniki ta haka yana canza aikin cibiyar sadarwa kuma yana haifar da jin daɗin abokin ciniki.

Ayyukan da aka sarrafa don software na cibiyar tuntuɓar suna girma cikin sauri kuma ana hasashen za su yi girma a CAGR sama da 21% sama da lokacin hasashen. Ta hanyar samar da ingantaccen ilimi da ƙwarewar da ake buƙata don yin mahimman fasahar software na cibiyar tuntuɓar sadarwa, masu samar da sabis suna haɓaka ƙarfin ciki na abokan ciniki ta hanyar amfani da albarkatun yadda ya kamata. Masu ba da sabis ɗin da aka sarrafa suna aiwatar da shigarwa na yau da kullun na duk sabunta software da ke da alaƙa da yanayin cibiyar sadarwa, tabbatar da cewa an amintar da sabar sadarwar kuma an sabunta su akan lokaci, suna haifar da buƙatar kasuwar software ta cibiyar sadarwa.

Samo samfurin kwafin wannan rahoton binciken @ https://www.decresearch.com/request-sample/detail/2972

Ana hasashen Kasuwar Software na Cibiyar tuntuɓar za ta zarce dala biliyan 40 nan da shekarar 2024. Buƙatar haɓaka buƙatun abokin ciniki mai ƙarfi, ci gaban fasaha a fagen koyon injin, AI, da IoT, da haɓaka haɗin gwiwa tare da dandamalin kafofin watsa labarun sune manyan abubuwan da ke motsawa. ci gaban kasuwar software ta cibiyar sadarwa ta duniya. Haɓaka buƙatun mafita na cibiyar sadarwar cibiyar tuntuɓar girgije ta madaidaitan masana'antu daban-daban ciki har da BFSI, kiwon lafiya, IT & Telecom, balaguro da baƙi, da ƙungiyoyin gwamnati suma suna da tasiri mai kyau akan kasuwa.

Yin aiki da kai na hanyoyin sadarwar cibiyar sadarwa kuma yana haɓaka haɓakar kasuwar software ta cibiyar sadarwa. Tsarin aiki da kai yana haifar da ayyukan sabis na kai ta hanyar ba da damar dandamalin sabis na abokin ciniki don sarrafa ƙananan damuwa, ƙyale wakilan cibiyar tuntuɓar su mai da hankali kan hadaddun hulɗar ƙima da ƙima. Wannan kuma yana taimakawa ƙungiyoyi don ceton farashi da haɓaka haɓakar kasuwancin gaba ɗaya tare da haɓaka ƙwarewar abokin ciniki.

An tsara tsarin ƙaddamar da girgije na tushen don lissafin kusan 29% na kasuwar kasuwa ta 2024. Samfurin girgije yana ba da damar cibiyoyin sadarwar damar zuwa tashoshi daban-daban da sabbin fasahohi tare da ikon haɓaka wakilai sama da ƙasa kamar yadda ake buƙata. Hakanan yana rage farashin tallafi kuma yana cire kashe kuɗi don haɓakawa, yana tabbatar da ingantaccen kasuwancin kasuwanci tare da saurin haɓakawa a cikin ROI. Yana ba da hangen nesa na ƙarshe zuwa ƙarshe, samar da ma'aikatan aiki da abokan ciniki cikakken tsarin bayanan tarihi, dashboards na ainihi, da aiki da kayan aikin sarrafa inganci. Wannan yana ba ƙungiyoyi masu mahimmancin fahimta, yana ba su damar ɗaukar matakan da suka dace don saduwa da canje-canjen bukatun abokin ciniki.

Sashin masana'antar balaguro & baƙi ana hasashen zai yi girma a CAGR sama da 16% sama da lokacin hasashen. Amfani da software na cibiyar sadarwar yana haɓaka a cikin wannan masana'antar yayin da take ba da sabis na abokin ciniki ta atomatik ga fasinjoji a gidan yanar gizon kamfanin ko kuma yana aiki ta wasu hanyoyin sadarwa da suka haɗa da taɗi da kafofin watsa labarun. Kula da ingantaccen sadarwa tsakanin cibiyar tuntuɓar, lissafin kuɗi, tallace-tallace, da kuma sassan da ke da alaƙa don samar da ingantaccen ƙwarewar abokin ciniki yana haɓaka haɓaka kasuwancin software na cibiyar sadarwa. Bugu da ƙari, kamfanonin baƙi suna saurin canzawa daga software na cibiyar tuntuɓar cibiyar sadarwa zuwa mafita na tushen girgije saboda ƙarin fa'idodin da ke tattare da su. Misali, a cikin Yuli 2016, wani kamfani na baƙi na duniya ya karɓi gajimaren hulɗar abokin ciniki na inContact. Wannan maganin gajimare na omnichannel zai taimaka wa kamfanin wajen samun ingantattun sakamakon kasuwanci.

Ana hasashen kasuwar cibiyar tuntuɓar ta Latin Amurka za ta haye sama da dala biliyan 3 akan lokacin hasashen. Ana danganta ci gaban yanki da haɓaka sabbin fasahohin da suka haɗa da lissafin girgije, fahimtar magana, nazari, da AI tare da haɓaka buƙatun haɓaka ƙwarewar abokin ciniki. Daban-daban na masana'antu a tsaye da suka haɗa da kiwon lafiya, sadarwa, da dillalai suna saka hannun jari a cikin kasuwar cibiyar sadarwar cibiyar sadarwar Latin Amurka don isar da ƙwarewar sadarwar omnichannel ga abokan cinikinta. Amincewa da cibiyoyin tuntuɓar gajimare a wannan yanki har yanzu yana kan matakin farko tare da manyan ci gaban da aka shaida musamman a Argentina, Brazil, Mexico, Chile, da Peru. Ana sa ran ɗaukar sa zai yi girma a cikin lokacin hasashen, galibi a cikin yankuna na Colombia da Costa Rica, wanda ke haifar da haɓaka kasuwar software ta cibiyar sadarwa.

Neman keɓancewa @ https://www.decresearch.com/roc/2972

Avaya, Cisco, Five9, Huawei Technologies, BT, da 8×8 suna daga cikin fitattun dillalai a kasuwar software na cibiyar sadarwa. Sauran 'yan wasan da aka sani sun haɗa da Ameyo, Enghouse Interactive, Software Aspect, Fenero, Genesys, Mitel, NEC, Nice, Nixxis, Oracle, Ring Central, Solgari, Unify, Verizon, da Vocalcom. Haɗuwa da saye sune manyan dabarun da ƴan wasan ke ɗauka don samun gasa ta kasuwa. Misali, a cikin watan Satumba na 2018, Twilio ya sami kamfanin software na cibiyar sadarwa Ytica da nufin faɗaɗa matsayinsa a kasuwa mai fa'ida.

Abinda ke ciki (ToC) na rahoton:

Babi na 3. Cibiyar Tuntuɓar Kasuwancin Software

3.1. Gabatarwa

3.2. Rarraba masana'antu

3.3. Yanayin masana'antu, 2013-2024

3.4. Binciken yanayin muhalli na cibiyar tuntuɓar software

3.4.1. Masu samar da software na cibiyar tuntuɓar

3.4.2. Masu samar da cibiyar tuntuɓar juna

3.4.3. Abubuwan haɗin haɗin cibiyar sadarwa

3.4.4. Masu rarrabawa

3.4.5. Usersarshen masu amfani

3.5. Binciken gine-gine na cibiyar sadarwa na cibiyar sadarwa

3.6. Juyin halittar software cibiyar tuntuɓar

3.7. Fasaha da kere-kere

3.7.1. Intelligence Artificial (AI) da koyan injin

3.7.2. Fasahar tushen girgije

3.7.3. Babban bayanai da nazari na tsinkaya

3.8. Tsarin shimfidawa

3.8.1. Matsayin Cibiyar Tuntuɓar Turai (ECCS)

3.8.2. Babban Kariyar Kariyar Bayanai (GDPR)

3.8.3. Hukumar Kula da Masana'antu ta Kuɗi (FINRA)

3.8.4. Tsarin Tsaron Bayanan Masana'antu na Katin Biyan Kudi (PCI DSS)

3.8.5. Dokar Kula da Inshorar Lafiya (HIPAA)

3.8.6. Dokokin Tallace-tallacen Waya (TSR)

3.8.7. Dokar Kare Sirrin Kan Layi ta California (CalOPPA)

3.9. Tasirin tasirin masana'antu

3.9.1. Direbobin girma

3.9.1.1. Bukatar haɓaka aiki da sarrafa hanyoyin sadarwa na cibiyar sadarwa

3.9.1.2. Bullowar sadarwa ta omnichannel

3.9.1.3. Ƙara karɓowar kafofin watsa labarun ta abokan ciniki

3.9.1.4. Ci gaba a cikin sabbin fasahohi ciki har da IoT da AI

3.9.1.5. Haɓaka tallafi na hanyoyin sadarwa na tushen girgije

3.9.2. Matsalolin Masana'antu da Kalubale

3.9.2.1. Babban saka hannun jari na farko da hadadden hadewa

3.9.2.2. Rashin ƙarfi don cimma ƙaramin ƙudurin kiran farko da ingantaccen matsakaicin saurin amsa

3.10. Binciken Porter

3.10.1. Barazanar sabbin masu shiga

3.10.2. Barazanar maye

3.10.3. Ikon ciniki na mai siye

3.10.4. Ikon ciniki na mai kaya

3.10.5. Kishiyantar masana'antu

3.11. PESTEL bincike

3.12. Binciken yuwuwar girma

Babi na 4. Gasar Kasa, 2017

4.1. Gabatarwa

4.2. Binciken gasa na manyan 'yan wasan kasuwa

4.2.1. Avaya

4.2.2 Cisco

4.2.3. Biyar9

4.2.4. Huawei Technologies 

4.2.5. 8 × 8

4.3. Binciken gasa na sauran fitattun dillalai

4.3.1. Fenero

4.3.2. Nixxis

4.3.3. Solgari

4.3.4. Top Down Systems

Nemo cikakken Abubuwan cikin (ToC) na wannan rahoton binciken @ https://www.decresearch.com/toc/detail/contact-center-software-market

An wallafa wannan abun ta kamfanin Global Market Insights, kamfanin Inc. Ma'aikatar Labaran WiredRelease ba ta shiga cikin ƙirƙirar wannan ƙunshiyar ba. Don binciken sabis na sakin latsawa, da fatan za a same mu a [email kariya].

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Avatar na eTN Manajan Editan

Editan Manajan eTN

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