Shekaru hudu a cikin dabarun haɗin gwiwar su, Google da Saber sun gayyaci masu magana masu zuwa zuwa gidan yanar gizon yanar gizon.
- Carrie Tharp, VP na Global Solutions & Masana'antu, Google Cloud
- Garry Wiseman, Babban Jami'in Samfura & Fasaha, Saber
- Sundar Narasimham, SVP, Labs Technology & Platform, Saber
- Amy Read, VP, na Innovation, Saber Hospitality
Me yasa masana'antar balaguro ke saka hannun jari a AI
Da yake kaddamar da zaman, Sundar Narasimham ya bayyana muhimmancin sauye-sauyen fasaha na AI, yana mai nuni da cewa darajar AI ta hanyar karuwar kudaden shiga na duniya ga harkokin kasuwanci na iya wuce dala biliyan 28, yayin da 74% na kungiyoyin balaguro ke sake yin aiki a halin yanzu. dabarun su don haɗa AI.
Sundar ya kara da cewa "Halin gasa na wannan tsakanin shugabannin da suka rungumi fasahar AI da mutanen da ba sa girma." "Hukumomi a duk faɗin yanayin kamfanoni suna fahimtar wannan kuma suna saka hannun jari a AI."
Sundar ya bayyana cewa matafiya suna son irin abubuwan da ba su dace ba, abubuwan da suka zama ruwan dare a wasu masana'antu, kamar kiri. AI tana ba da ƙarfin fasahar da ake buƙata don biyan waɗannan buƙatun, amma algorithms ɗin sa yana buƙatar fa'ida, saiti mai ƙarfi don samun damar yin hakan.
Wannan yana ɗaya daga cikin dalilan da Saber ya shiga haɗin gwiwa tare da Google a cikin 2020.
"Mahimmin alƙawarin da kamfanonin biyu suka gane shi ne cewa za mu iya haɗuwa tare da yin amfani da bayanai da kuma ilimin yanki da ke da alaka da tafiya wanda Saber ke da shi tare da dandamali da damar da Google Cloud ke kawowa don ɗaukar kasuwa kuma, tare, haɓakawa don ingantawa. samar da tushen AI, ƙwararrun ƙwararru, na musamman ga matafiyi na ƙarshe, ”in ji Sundar.
Farfado da injinan mu
Haɗin gwiwar dabarun Saber tare da Google ya taimaka wajen haɓaka canjin dijital a cikin masana'antar balaguro. Haɗin gwiwar ya haifar da Saber Travel AI, wanda ke samar da mafita gami da sabon Saber's Offer and Order dandamali na kamfanonin jiragen sama, SabreMosaic.
Har ila yau, Saber yana amfani da AI, da kuma Gen AI musamman don inganta kulawar abokin ciniki da haɓaka hawan haɓakawa tare da yin rikodin sauri.
Tun lokacin da aka sanar da dabarun haɗin gwiwa tare da Google a cikin 2020, Saber ya saka hannun jari don motsawa zuwa Google Cloud Platform kuma ya ci gaba da saka hannun jari a cikin ƙirƙira mai ƙarfin AI. Ya zuwa yanzu, Saber ya yi ƙaura sama da 400,000 CPUs zuwa gajimare, petabytes 50 na bayanai, da 99% na ƙarfin lissafin sa.
Saber yanzu yana motsawa cikin hanzari yayin da ake yin ƙirƙira da zuwa kasuwa tare da sabbin hanyoyin samar da AI. "Ba wai kawai muna samar da samfurori don kasuwa na waje ba - ga masu amfani da muka san za su iya jin dadin waɗannan samfurori - amma ƙara don amfani da su a cikin gida, don inganta haɓakar masu haɓaka mu a matsayin kamfanin software," in ji Sundar.
Garry Wiseman ya faɗaɗa kan wannan, ya ƙara da cewa: “A Saber, muna duba fa'idodin cikin gida da waje (na AI), kuma na san cewa hukumominmu da masu ba da tafiye-tafiye suna kallon sa iri ɗaya inda, a ciki, ana samun riba mai yawa. da ajiyar kuɗi, sannan kuma a waje, lokacin da kuke tunani game da shi daga tallace-tallace, tallace-tallace, da hangen nesa na sabis, akwai yuwuwar haɓakawa ga matafiya.
"Daya daga cikin misalan anan shine inda muke amfani da dandamalin Google's Vertex AI don samfuranmu na Saber Mosaic na leken asiri waɗanda ke taimakawa kamfanonin jiragen sama su nuna mafi kyawun farashi ga matafiya, da kuma taimaka musu yadda yakamata su siyar da samfuran su don taimakawa haɓaka girman kwandon."
Carrie Tharp ta bayyana haɗin gwiwa tare da Saber a matsayin ɗaya daga cikin "maɓalli na haɗin gwiwar haɓakawa na Google," ta ƙara da cewa yana haɓaka ikon Sabre na kawo sabbin kayayyaki da ayyuka zuwa kasuwa. "Wannan ya fara ne tare da canza abubuwan da ke cikin Saber da kuma shigar da shi cikin gajimare, wanda daga nan ya sake sabunta injin Sabre don mai da hankali kan albarkatu da ƙwarewa kan sabbin lamuran amfani da kuma kawo waɗanda suke kasuwa cikin sauri," in ji ta.
A halin da ake ciki, Garry Wiseman ya ce Google ya ji kamar tsawaita Saber saboda yadda kamfanonin biyu ke aiki cikin "haɗin gwiwa na gaskiya" da juna.
Sabbin samfuran samfuri
Kamfanonin sun kuma yi samfoti na misalan sabbin shari'o'in amfani, gami da samfura masu ƙarfi na AI da aka saita don ƙaddamarwa a cikin 2024, ko kuma sun riga sun shiga lokacin gwaji tare da abokan ciniki. Waɗannan sun haɗa da:
• SynXis Booking Engine Concierge.AI: Kayan aikin tattaunawa na Generative AI don masu otal wanda ke keɓance abubuwan baƙo tare da shawarwarin da aka keɓance da hanyoyin tafiya;
• IQ ɗin Imel na Balaguro: Kayan aiki mai sarrafa kansa wanda ke karantawa da fahimtar saƙon imel na abokin ciniki, haɗi zuwa abubuwan tafiye-tafiye na Saber, da keɓaɓɓun shawarwarin shirye-shiryen littafi a cikin daƙiƙa;
• Musanya Jadawalin: Kayan aikin AI mai tsinkaya wanda ke kimanta yuwuwar sokewar jirgin tsakanin yin rajista da ranar tafiye-tafiye, ba da damar wakilan balaguro don bayar da mafi kyawun zaɓin jirgin ga matafiya.
Google yana samar da Saber da sauri da wuri zuwa taswirar fasaharsa, yana tabbatar da cewa Saber yana kan gaba wajen cinye fasahar Google don ƙirƙira da haɓaka dandamali da kayayyaki ga abokan ciniki, tare da Sundar Narashimham yana kwatanta AI a matsayin mai yuwuwar haɓaka duk matakan haɓakawa. kwarewar tafiya, "daga wahayi zuwa tunani". Ya ce: "Idan kuka kalli yanayin rayuwar lokutan da matafiya suka sami kansu, AI na iya zama haɓakawa ga kusan duk waɗannan abubuwan."
Zuwan cikakken da'irar tare da keɓancewa
Masu ba da shawara na Google da Sabre sun tattauna yadda hanyoyin AI da GenAI ke ba da damar keɓancewa mafi girma don saduwa da tsammanin matafiya, tare da Garry Wiseman ya lura cewa AI yana "cire rikice-rikice a cikin shirin tafiye-tafiye, ajiya, da aiwatarwa".
Carrie Tharp ta ce: "Wannan masana'anta ce da ta tafi daga samun wakili na balaguro - mutumin da za ku iya kira don jagorantar ku cikin dukkan tafiyar balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron bala'i na mutum wanda zaku iya kira ya jagorance ku cikin dukkan balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron balaguron bala'i na mutum wanda za ku iya kira ya jagorance ku cikin dukkan balaguron balaguron balaguron balaguron balaguron balaguron balaguron bala'i na mutum wanda za ku iya kira ya jagorance ku a duk tsawon tafiyar balaguron balaguron balaguron balaguron balaguron balaguro. da'irar inda muke amfani da fasaha don dawo da yawancin matakin sabis da keɓancewa wanda mabukaci ke so."
Dukansu Sundar Narashimham da Carrie Tharp sun nuna ƙarfin ikon AI don haɗa "lambobi ko hankali na bayanai tare da ilimin harshe" don ƙirƙirar matakan keɓancewa da masana'antar ba ta gani ba tukuna. Sundar ya kuma ce, tare da ƙara rarrabuwar kawuna a cikin masana'antar balaguro, AI yana taimakawa wajen warware waɗannan rikice-rikice don haka ana gabatar da matafiya tare da mafi kyawun zaɓi a cikin nau'ikan abun ciki da maɓuɓɓuka masu yawa.
Carrie Tharp ta ce AI na iya kuma za ta iya "iya hada bayanai masu yawa da masana'antar tafiye-tafiye ke da su, tare da duk abubuwan da mabukaci ke tunani a kai, ya wargaza rikice-rikice a cikin tafiya kuma ba wai kawai haifar da ƙarin kudaden shiga ba amma har ma. mai yuwuwar tafiye-tafiye da ƙarin abubuwan da aka saya yayin tafiyar matafiyi.”
Neman makomar AI a cikin tafiya
Masu fafutuka sun yi hasashen yadda aka saita AI don sake fasalin masana'antar balaguro.
Da yake bayyana yanayin toshewar sabbin hanyoyin Sabre, Garry Wiseman ya ce tsarin daidaitawa tare da ƙarin juzu'i, ƙaddamar da abubuwan da ke tattare da su zai zama hanyar ci gaba ga Saber yayin da yake ci gaba da haɓaka fasahar tafiye-tafiye, kuma ya sa ya fi dacewa, ga abokan ciniki. .
"Daya daga cikin manyan misalai a nan shine samfurinmu na Air Price IQ, wanda ke cikin Saber Mosaic," in ji shi. "Yayin da na kalli yadda muka haɓaka da kuma tura wannan tare da abokan ciniki, ya bambanta sosai da turawa na gargajiya da muka yi da sauran kayayyaki. Mun sami damar sanya wannan a kan gidajen yanar gizon su cikin makwanni kaɗan… kuma mun fara ganin haɓakawa yayin da muke haɓakawa da ƙira akan samfuran, kusan kashi 3% cikin ƙarin kudaden shiga na jirgin sama.”
Ya kara da cewa yin amfani da AI "zai zama hannun jari ga kowa a cikin masana'antar… Zai zama wani abu da matafiyi ke tsammani." Da yake magana game da amfani da Gen AI don sababbin hanyoyin ba da baƙi, Amy Read ta ce: "Muna aiki tare da abokan cinikinmu yanzu da gina tushe don fahimtar bukatun su da abin da za mu iya yi don magance su, don haka wannan yanki ne mai girma na saka hannun jari a gare mu. kuma yana daya daga cikin abubuwan da muka fi maida hankali akai. Ina bayan 100% cewa Gen AI shine makomarmu sosai. "
Carrie Tharp ta ce AI na samar da “sake fasalin karshen-zuwa-karshe,” ta kara da cewa: “A cikin shekaru 10 masu zuwa, kamannin yin tafiye-tafiye ba zai zama komai ba kamar yadda muka samu a cikin shekaru 20 da suka gabata, kuma za ku gani. AI da AI mai tsinkaya sun yi amfani da kowane mataki na tafiya. ”
Yayin da AI ke ci gaba da fitar da makomar tafiye-tafiye, Google da Saber sun kasance a kan gaba - tare, suna ba da keɓaɓɓen mafita, hanyoyin fasaha waɗanda ke sake fasalta yadda muke tafiya.
