A cikin sake tabbatar da sadaukarwar Layin Holland America ga ƙwarewar baƙo, kwanan nan an gabatar da layin jirgin ruwa tare da lambar yabo ta haske daga Clarabridge, Inc. a taron Haɗin Abokin Ciniki na shekara na 10 na Clarabridge. Clarabridge shine babban mai ba da mafita na Gudanar da Kwarewar Abokin Ciniki, kuma Layin Holland America yana amfani da software don nazarin binciken gamsuwar baƙi.
Clarabridge ya zaɓi waɗanda suka ci lambar yabo waɗanda ke nuna ingantaccen ƙirƙira, jagoranci da sakamako masu aunawa tare da shirye-shiryen ƙwarewar abokin ciniki. Layin Holland America yana karɓar binciken kusan baƙi 300,000 kowace shekara, kuma fasahar Clarabridge tana taimaka wa kamfanin yin nazarin rubuce-rubucen da aka rubuta tare da waɗannan binciken.
"Muna ƙoƙari mu wuce tsammanin tsammanin kowane jirgin ruwa, kuma samun sauƙin yin nazarin binciken gamsuwar baƙi tare da software na Clarabridge yana ba mu damar zama masu amsawa da kuma mai da hankali kan ayyukan da ke da tasiri mafi girma a kan kwarewar baƙonmu," in ji Orlando Ashford, shugaban kasa. Layin Holland America. "Ina alfaharin cewa maki gamsuwar Holland America Line da jin daɗinsa sun haura zuwa sabbin matakai kwanan nan tare da matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin matsakaicin maki a cikin watan Afrilu 2018, maki 10 sama da lokaci guda a bara.
Ashford ya kara da cewa "Wadannan maki sun sake tabbatar da cewa sabbin shirye-shirye da sabbin shirye-shiryen da muka aiwatar suna jin dadi sosai tare da baƙi da kuma haɓaka kwarewarsu ta balaguro," in ji Ashford.
ABUBUWAN DA ZA KU GUDU DAGA WANNAN LABARI:
- “We strive to exceed expectations on every cruise, and being able to easily analyze guest satisfaction surveys with the Clarabridge software allows us to be responsive and focus on the services that ultimately have the greatest impact on our guest experience,”.
- “I’m proud to say that Holland America Line’s satisfaction scores and sentiment have risen to new levels recently with our fleetwide average Net Promoter Score at the highest ever in the month of April 2018, 10 points above the same time last year.
- Clarabridge is the leading provider of Customer Experience Management solutions, and Holland America Line utilizes its software to analyze guest satisfaction surveys.
