Mafi kyawun & Mummunan jirgin sama da Filin jirgin sama na 2019 sun bayyana

A yau AirHelp ta sanar da sakamakon AirHelp Score na shekara-shekara wanda ke kimanta kamfanonin jiragen sama da filayen jirgin sama. Da farko an ƙaddamar da shi a cikin 2015, Score AirHelp shine mafi mahimmancin kimantawa na tushen bayanai na kamfanonin jiragen sama da filayen jiragen sama, ƙididdiga su akan ingancin sabis, aikin kan lokaci, da'awar sarrafawa da abinci da shaguna - la'akari da sabis na jirgin sama da bayan jirgin.

Don ƙirƙirar wannan matsayi, kamfanin haƙƙin fasinja na jirgin ya yi amfani da manyan hanyoyin bayanai, gami da bayanan bayanan kididdiga na jirgin, wanda shine mafi girma kuma mafi girma a duniya, dubun dubatar ra'ayoyin abokan ciniki da ƙwarewarsa wajen taimakawa miliyan 10. Fasinjoji a sassan duniya na aiwatar da diyya sakamakon katsewar jirgin.

Sakamakon 2019 AirHelp Score ya tabbatar da kamfanonin jiragen sama waɗanda suka sa abokan ciniki su fara fitowa gaba

Babban kamfanin jirgin sama mafi girma a cikin 2019 AirHelp Score martaba shine Qatar Airways, wanda ya samu nasarar rike babban matsayinsa tun 2018 saboda daidaito a cikin ingantaccen aiki da da'awar da kuma babban lokaci. Musamman, Qatar Airways ya zira kwallaye 7.8 don ɗaukar da'awar da 8.4 don aikinsa akan lokaci. Ban da Qatar Airways, wani babban sauyi ya faru a tsakanin sauran manyan kamfanonin jiragen sama biyar; American Airlines, Aeromexico, SAS Scandinavian Airlines da Qantas sun zo na biyu zuwa na biyar, wanda ya nuna gagarumar nasara wajen sarrafa da'awar da kuma kiyaye kan lokaci.

Yayin da manyan kamfanonin jiragen sama guda biyar suka samu nasara sosai a wuraren da aka fi maida hankali kan fasinja kamar sarrafa iƙirari da aiki kan lokaci, da yawa daga cikin mafi ƙarancin kamfanonin jiragen sama, da suka haɗa da Ryanair, Korean Air, EasyJet, da Thomas Cook Airlines, sun yi kanun labarai a wannan shekara don cin zarafin fasinjoji. Misali, ma’aikatan Ryanair sun shiga yajin aiki, inda suka haifar da tarzoma, sannan kamfanin jirgin ya ki biyan diyya da ake bin fasinjoji. Wannan yana nuna cewa rashin tallafin fasinja lokacin da tsare-tsaren jirgin ya yi kuskure zai nuna a cikin matsayi mara kyau.

"Makin 2019 AirHelp Score ya tabbatar da cewa kamfanonin jiragen sama masu gamsuwar fasinja suna ba da fiye da daidaitattun lokaci. Muna bukatar mu tuna cewa kamfanonin jiragen sama suna mu'amala da wani sabon nau'in matafiyi: mai ilimi, ƙara sanin bukatunta da haƙƙoƙinta, da kuma iya zaɓar tsakanin manyan jigilar jiragen sama. Yana nufin cewa hatta kamfanonin jiragen sama waɗanda ba za su iya kiyaye lokacinsu ba suna da damar ci gaba da haɗa fasinjoji da tambarin su ta hanyar samar da ingantaccen sabis na jirgin sama lokacin da shirin balaguron balaguro ya yi. Bincikenmu ya nuna cewa kamfanonin jiragen sama da ke sa fasinjoji a gaba kuma suna ɗaukar kansu ta hanyar aiwatar da da'awar biyan bashin da suka dace cikin sauri kuma ba tare da wahala ba suna samun amincewar abokan ciniki a wannan kasuwa mai fa'ida sosai, "in ji Shugaba na AirHelp kuma wanda ya kafa Henrik Zillmer.

Matsayin filin jirgin saman AirHelp Score yana nuna haɓakawa har yanzu ana buƙata

Daga cikin filayen jiragen sama na 132 da aka bincika, abokan ciniki sun ji daɗin kwarewa mafi kyau a filin jirgin sama na Hamad, Tokyo Haneda International Airport da Athens International Airport, waɗanda suka kasance a matsayin manyan filayen jiragen sama uku tun farkon matsayi na AirHelp Score. Filin jirgin sama na Eindhoven, Filin jirgin saman Kuwait, da Filin jirgin saman Lisbon Portela sun gaza tare da matakin ƙasa a wannan shekara. An kimanta dukkan filayen jirgin sama bisa aikin kan lokaci, ingancin sabis da zaɓin abinci da siyayya.

Zillmer ya ce "A bayyane yake cewa masana'antar jiragen sama na duniya na bukatar ci gaba mai mahimmanci, tare da wuce gona da iri da soke-soke da ke sanya kanun labarai na kasa wata-wata, da kuma cin mutuncin fasinjoji," in ji Zillmer. "Ko da yake yawancin kamfanonin jiragen sama da filayen jiragen sama na Amurka sun yi kima sosai a wannan shekara, har yanzu akwai sauran aiki da za a yi domin fiye da kashi 90% na matafiya na Amurka har yanzu ba su san haƙƙinsu na fasinja ba."