Jirgin Southwest Airlines ya ba da dala biliyan 2 don saka hannun jari da juyin halitta

Kamfanin Southwest Airlines Co., a yau ya ba da lambar yabo ta 2022 JD Power Award don Babban gamsuwar Abokin Ciniki tsakanin dillalan Tattalin Arziki a Arewacin Amurka, ya ba da sanarwar matakai na gaba a cikin shirin sa na kawo ƙarni na gaba na Kwarewar Abokin Ciniki a cikin balaguron balaguro tare da Jirgin Kudu maso Yamma, ta hanyar sama da dala biliyan biyu a cikin shirya zuba jari. An tsara waɗannan shirye-shiryen don haɓakawa da sauƙaƙe tafiye-tafiyen Abokan ciniki-daga balaguron balaguro, zuwa tafiye-tafiye ta filayen jirgin sama, da lokacin tashin jirgi-bayar da ƙarin jin daɗi, inganci, da ƙwarewar Abokin ciniki.

A kan tafiya mai gudana don sabunta Ƙwarewar Abokin Ciniki, Kudu maso Yamma ta bayyana alkawuran zuwa:

• Kawo ingantaccen haɗin WiFi akan jirgin sama;
• Shigar da sabbin fasahohi a kan tashoshin wutar lantarki don cajin na'urorin sirri a kowane wurin zama;
• Bayar da manyan tankunan sama tare da ƙarin sarari da sauƙin samun abubuwan ɗauka;
• Kaddamar da sabon nau'in kudin tafiya tare da ƙarin sassauci da ƙima, Wanna Get Away Plus™;
• Gabatar da ƙarin zaɓuɓɓukan nishaɗi da zaɓi mai faɗi na abin sha a cikin gida; kuma,
• Ba da damar sabbin damar yin hidimar kai don kawo sauƙi mai sauƙi a cikin yin kasuwanci tare da Kudu maso Yamma, amfanar Ma'aikata da Abokan ciniki.

"Ba za ku taba daina yin aiki don samun mafi kyau ba, kuma kamar yadda ƙaunataccen Founder Herb ya ce, 'Idan kun huta a kan ku, za ku sami ƙaya a cikin gindinku!' Muna da dogon tarihi mai girman kai na bayar da Sabis na Abokin Ciniki da Dumi-dumin Baƙi, kuma muna da tsare-tsare masu ƙarfin gaske da manyan jari don haɓakawa da haɓaka Ƙwarewar Kudu maso Yamma, "in ji Bob Jordan, Babban Jami'in Gudanarwa. "Yayin da muke ci gaba da maraba da Abokan ciniki masu aminci kuma muna samun sababbi, waɗannan yunƙurin, tare da mafi kyawun Mutane a cikin masana'antar, suna tallafawa Manufarmu ta haɗa mutane zuwa abin da ya fi mahimmanci a rayuwarsu ta hanyar abokantaka, abin dogaro, da tafiye-tafiyen iska mai rahusa. .” 

Alƙawari ga Haɗuwa

Ryan Green, Babban Mataimakin Shugaban Kasa da Babban Jami'in Harkokin Kasuwancin ya ce "Babban jerinmu yana ba abokan cinikinmu amintaccen haɗin kai a cikin iska zuwa abubuwan da ke da mahimmanci da samun damar su a ƙasa." "Muna saka hannun jari a cikin haɗin kan jirginmu da bandwidth samuwa ga kowane Abokin ciniki tare da ingantacciyar fasahar da ke girka a yanzu a cikin jiragen ruwa na yanzu, dabarun haɓaka masu siyar da WiFi akan isar da jirage masu zuwa, da kuma shigar da Abokan ciniki na Kudu maso Yamma cikin ikon zama don kiyaye su. caji yayin da yake cikin iska."

• Kudu maso yamma yana haɓaka kayan aikin WiFi akan jiragen ruwan da yake da su tare da na'ura mai ba da haɗin kai na zamani na Anuvu wanda zai iya samar da gagarumin ci gaba a cikin sauri da bandwidth har sau 10 na kayan aikin na yanzu a kan jirgi.
• Tsare-tsare shine na'urorin zamani na Anuvu su kasance a cikin jiragen sama 50 na cikin sabis a ƙarshen Mayu, tare da haɓaka jirgin sama 350 a ƙarshen Oktoba.
• Gwajin ingantaccen kayan aikin WiFi a yanzu yana kan wasu hanyoyi a yammacin Amurka A matsayin wani ɓangare na gwajin, Kudu maso Yamma yana ba da WiFi kyauta ga duk Abokan ciniki a cikin zaɓaɓɓun jiragen sama don fahimtar yadda kayan aikin da aka inganta tare da ɗimbin Abokan ciniki ke amfani da kayan aiki a lokaci guda. .
• Tare da alakar ta tare da mai ba da haɗin kai na Anuvu, kwanan nan Kudu maso Yamma ya shiga yarjejeniya tare da jagoran masana'antu mai samar da haɗin gwiwar tauraron dan adam Viasat don samar da ingantacciyar intanet da shirye-shiryen talabijin kai tsaye a cikin sabbin jiragen da aka sayo tun farkon wannan shekarar.

Kudu maso Yamma ta fara hada hadar ƙofa-ƙofa a cikin 2010, wanda ya zama babban kamfanin jirgin sama na farko a Amurka don ba da haɗin kai ta tauraron dan adam akan jiragen cikin gida. Fasahar ƙarni na farko ya kawo TV kai tsaye kyauta, wanda aka watsa akan na'urori guda ɗaya. Kamfanin jirgin yana ci gaba da saka hannun jari sosai a cikin samfurin sa na WiFi da nufin biyan tsammanin haɗin kai na Abokan ciniki.

Tsalle zuwa Ƙarfin Wurin Wuta na Kwanan baya

Kudu maso Yamma na shirin shigar da na baya-bayan nan a kan USB A da tashoshin wutar lantarki na USB C akan kowane wurin zama a cikin jirgin, tare da tsarin ceton sararin samaniya wanda ba zai yi lahani ga ɗakin kafa ba. Kamfanin na shirin kawo wannan sabon saukaka da iya aiki a cikin jirgin 737 MAX da zai fara a farkon shekarar 2023.

"Ikon ci gaba da cajin na'urorin ku yayin da ake haɗa ku cikin jirgin sama roƙo ne da muka ji akai-akai a cikin tattaunawa da Abokan cinikinmu," in ji Tony Roach, Mataimakin Shugaban Kwarewar Abokin Ciniki da Abokan Ciniki. "Tare da yadda Abokan cinikinmu ke son yin kasuwanci tare da Kudu maso Yamma, koyaushe muna sauraron Ma'aikatanmu da Abokan cinikinmu don samun damar ingantawa, kuma muna farin cikin raba wasu ƙarin labarai da sabuntawa kan wannan aikin da ke gudana."

Jira… akwai ƙari!

• Bin nan, bin nan: Tare da sanannen alkawarinsa na "Bags Fly Free" wanda ke ba kowane Abokin ciniki da ke cikin jirgin Kudu maso Yamma zaɓi don duba jakunkuna biyu kyauta (ana iyakance nauyi da girman girman), mai ɗaukar kaya yana ba da ɗaki a cikin ɗakin don abubuwan ɗaukar kaya tare da manyan kwandon sama waɗanda su ma. kawo sauƙi don adanawa da kuma dawo da kaya a cikin jirgi. Manyan kwandunan sama da ƙasa za su kasance akan isar da jiragen sama daga farkon shekara mai zuwa.
• Kan layi, ba layi baSabbin ayyuka don dandamali na dijital na dillali da kiosks na filin jirgin sama suna ba Abokan ciniki ikon sarrafa buƙatun gama gari da taimaka musu ƙaura da inganci daga tsare zuwa kofa. A ƙarshen lokacin rani 2022, Abokan ciniki za su iya siyan ingantattun matsayi na Boarding A1-A15 (idan akwai) akan na'urorin hannu ba tare da tsayawa a layi a filin jirgin sama ba. Har ila yau, a sararin sama, ikon ƙara matafiya na cinya lokacin yin rajista akan layi, kuma kwanan nan kamfanin jirgin ya ƙara rajistar yara na cinya a kiosks na sabis na kai. Gabatar da ƙarin zaɓuɓɓukan sabis na kai yana ginawa akan ƙoƙarin mai ɗaukar kaya don rage lokutan jira tare da ingantattun ayyukan canjin kan layi da sauƙaƙe; gyare-gyare na baya-bayan nan sun rage buƙatar Abokan ciniki don yin kira don yin canje-canjen jirgin, kuma daga baya an rage lokutan riƙewa don ba da dama ga Wakilan Kudu maso Yamma don samun ƙwararrun Baƙi da Sabis na Abokin Ciniki.
• Ƙarin sassauci yana ɗaukar jirgi: Ana sa ran ƙarin farashin mai da aka sanar a baya, Wanna Get Away Plus, zai zama samuwa ga Abokan ciniki a ƙarshen wannan watan, yana kawo sabon ikon canja wurin kudaden balaguro.¹ da kuma tabbatar da canjin rana guda² zuwa wurin zama a kan wani jirgin daban tsakanin asali iri ɗaya da inda aka nufa, ba tare da an canza farashin fasinja ba. Kudu maso Yamma kuma yana ba da hanyoyin biyan kuɗi iri-iri iri-iri, kuma yana ba da bayanan Asusu Na a cikin ra'ayoyin abokantaka na wayar hannu a duk faɗin dandamali na dijital na dillali. 
• Hada shi sama: Ƙara zuwa babban zaɓi na abin sha mai ban sha'awa wanda ke nuna yawancin zaɓuɓɓukan barasa, ƙarin abubuwan shayarwa za su fara wannan lokacin rani tare da Bloody Mary Mix, biye da hadaddiyar giyar da aka shirya don sha a watan Satumba, tare da sababbin zaɓuɓɓuka na Hard Seltzer, da Rosé.³ Kudu maso yamma kuma za ta haɓaka tashar nishaɗin jirgin sama sama da ninki biyu na fina-finai na kyauta a halin yanzu da ake samu a ƙarshen shekara da ƙarshen Mayu mai zuwa zai sabunta na'urar binciken jirgin don samar da ra'ayi na 3-D waɗanda ke ba da bayanan jirgin sama da jagororin manufa na musamman dangane da jirgin ku. hanyar tafiya.

"Muna sauraron Abokan cinikinmu, kuma bayanansu yana taimaka mana mu ci gaba da wuce tsammaninsu," in ji Jordan. "Bayan waɗannan alkawuran sun tsaya ga almara na mutanen Kudu maso Yamma-a shirye suke don maraba da Abokan ciniki a cikin jirgin tare da jin daɗi, baƙi, da LUV." 

An haɗa hannun jarin da aka ambata a cikin shekaru biyar na Kamfanin na shekara-shekara har zuwa 2026 don farashin aiki da kashe kuɗi da aka bayar a Ranar Masu saka hannun jari a cikin Disamba 2021 - hauhawar farashin kayayyaki na shekara-shekara a cikin kuɗin aiki a kowane mil wurin zama (CASM, ko farashin naúrar), ban da mai, rabon riba, da abubuwa na musamman, a cikin ƙananan kewayon lambobi guda ɗaya, da matsakaicin kashe babban kuɗin shekara na kusan dala biliyan 3.5—kuma ba su canza jagorar da aka bayar a cikin kwata na farko na sakin kuɗi na Kamfanin.